Seed Service Advisor

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Seed Service Advisor 

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role are to: 

• Responsible for the Product Supply relationship with Retail, Seedsman & Grower customers for assigned accounts and strengthening relationships in a proactive, intentional way;
• Analyze account history & build annual operational plans with accounts to create mutually beneficial approaches that support achievement of account & Bayer business targets;
• Influence account behavior in support of Sales & Operational business plans including influence to take in non-optimal scenarios, adopting new processes, tools and systems;
• Implement continuous improvements in operational efficiency and customer experience;
• Provide value added services that enhance the customer experience & induce loyalty;
• Utilize basic agronomic knowledge to support product upsell or Substitutions;
• Accountable for Operational Excellence within Product Supply processes that can be shared with customers to enhance their business;
• Understand, advise & support accounts on product updates, marketing & operational programs;
• Provide information on order, supply availability, timing, deliveries, updates on products, marketing and operational programs;
• Understand the Region’s supply needs & position partnering cross functionally to optimize orders and product deliveries to meet marketing timing needs & Bayer business targets;
• Seek customer feedback to track satisfaction level and identify solutions where there are gaps;
• Manage research, resolution, documentation and communication for complaints & errors;
• Collaborate with Customer Operations for resolution of transactional requests;
• Responsible for identifying & delivering cross functional solutions to achieve Operational Excellence for Brand Family & Regions while aligning with other Regions for a consistent brand experience;
• Drive innovative approaches to gain efficiency, reduce resolution rates and elevate the customer experience.

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required:

• Bachelor's Degree
• Self-motivated, results oriented with a process improvements mindset able to work independently with minimal supervision;
• Works well in a team environment to achieve common goals;
• Excellent customer service & influencing skills with very strong written and verbal communication skills;
• High agility in a fast paced environment will ability to effectively work in a matrix environment;
• Problem solving and decision making ability based on data and analytical prowess;
• Key Competencies such as customer focus, collaboration, negotiation, relationship and conflict management.

Preferred:

• 5+ years of professional experience preferably in Customer Service, Commercial, Logistics, Operational or Agricultural fields.
• BA/BS preferably in Agriculture, Agronomy, Business, Marketing, Supply Chain Management, or other business-related discipline

This job will be available for application until November 27, 2024.